Pierre Fournis
Business Operations Director Mexico, Central America and Caribbean, Dell Mexico
Results-focused leader with 14 years experience strategizing and executing streamlined supply chain and logistics operations for world-leading corporations. Process improvement expert skilled in developing international operational strategies aligned with big picture organizational objectives and in implementing tactical operations plans to consistently deliver measurable results.
Areas of expertise:
Supply Chain Management • Logistics • Operations Management • Sourcing • Supplier/Vendor Relations • Negotiation • Pricing • Business Process Improvement
Lean • Sales Support • Strategic Planning • Project Management • Coaching • Mentoring • Managerial Leadership • Team Building • Cross-Functional Communication
34 contactsHead a 7 member team to direct a $1.5B end-to-end order fulfillment pipeline, from order receipt through production and delivery, across Mexico the Caribbean, Central America
2005 - 2008Head a 5 member team to direct a $0.8B end-to-end order fulfillment pipeline, from order receipt through production and delivery, across Mexico. Manage all strategic and tactical business operations of a network processing 3K systems per day, continuously identifying and leveraging opportunities for change/improvement initiatives. Lead the development of innovative business and operational strategies in support of commercial, channel, and consumer sales segments.
Major achievements – Financial
- Streamlined the delivery management to support the overall Dell Mexico forecast board plan in terms of revenue (US$ 600M) and margins (US$ 60M) goals.
- Lead the end of quarter execution from a Delivery Management perspective ensuring revenue goals are achieved every quarter.
- Optimized scaling of Sales Ops Head Count by 30%
Major achievements – Team building
- Aligned profiles, job descriptions and organization in Mexico Sales Operations to business needs and strategic initiatives. Re-organized the Sales Operations team by assigning full process ownership of vertical sales segments.
- Improved profile alignment to key revised processes in Mexico Sales Operations by driving Individual Development Plan compliance and success
Major achievements - Projects
- Lead from the development and launch of the Kuehne + Nagel Order Visibility tool to provide visibility to Sales, Customer Care, Finance and Sales Operations from Order Entry to POD (Green Belt BPI project)
- Lead the LA pre-customs clearance at factory project to reduce touch and moves, eliminate penalties and fees at customs and reduce cycle time by 2 days
Recognition:
- Customer Experience Gold Award – Q1 FY07
- Customer Experience Gold Award – Q1 FY08
- CE Legend Award - Q1 FY09
2003 - 2005Responsible for the business development for K+N’s Global Strategic Customers within the High Tech & Telecom Industry (portfolio value: US$ 50M)
Increased by 15% K+N’s market share in Contracts Logistics and Sea Freight
2000 - 2002- Responsible for the overall Dell Computer and Nortel Networks operations in Mexico including southbound overland transportation, cross-dock operation and last mile delivery and special project execution.
- Managed a team of 35 employees
- P&L owner
1999 - 2000Responsible for the business development between France & Mexico for airfreight & sea freight
1998 - 1999- Responsible for the export day-to-day operations to South America
- Responsible for selecting the freight forwarders
- Development of the “Drop Shipment” program with Kuehne & Nagel
1995 - 1997Responsible for the last mile delivery program for the Telmex public payphone and management systems rollout