Janice C.

Creation of all HR manuals and policies as well as forms and training manuals
To provide direct support in employee relations, performance analysis, career development, succession planning, and risk mitigation.
To serve in a consultant role in areas such as recruiting, compensation, benefits and salary administration.

Perform complex data entry per predefined processes and compiles information for reports.
Support day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handle a limited number of highly complex customer accounts.
Assist other departments and support groups (e.g., internal sales, audit operational support, delivery) by reporting issues to the appropriate roles; may assist with resolution of basic issues.
Help resolve moderately to highly complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
Resolve open order (backlog) report issues of moderate to high complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.
Help to resolve order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly)
Enter sales data in a timely and efficient manner, maintaining documentation and records.

I process general payroll for a section of US payroll from pay adjustments, overtime, and incorrect pay to disability. I deal with up to 40 cases at a time along with ad hoc activities. I provide answers to employee’s questions and guide them through any issues they may have by phone and email.
In the garnishment specialty I deal with legal documents from which employees have their wages deducted for various reasons. I liaise with courts and lawyers to make sure paperwork is done in a timely manner. I also audit my co workers work to check for errors as well as run reports and other activities.

• Phone screening of candidates
• Running reports
• Sourcing for candidates
• Taking part in projects
• Working virtually across countries and geographical locations
• Supporting Hiring Managers during the whole recruitment process
• Creating candidate/talent pipelines

Teaching TEFL / TESL programs including Reading Comprehension, Writing, Listening, Phonics, Conversation, Grammar, Essay Writing, and Standard Conversation to children and Adults of all ages, proctored level testing, evaluated student performance and comprehension

Trainer
Gave expert tax advice and answered tax queries, over the phone and in person
Helped to create new company branding
Provided filing and administrative support to a team of 5 as well as the President and the CEO
Prepared business proposals

Managed all aspects of Human Resources for the organization which included re-location for UK and non-UK employees, payroll information, inductions, disciplinary, policy and procedure work. I implemented new personnel files, staff database and appraisal system and scheduled all training programs as well as providing training myself. I was also heavily involved in Health and Safety, chairing meetings and updating the safety manual. I carried out all aspects of the office such as procurement, office supplies, contractors and services as well as the restaurant and bar. As well as any PR work that needed to be undertaken