Claudia Gutierrez

Claudia Gutierrez

Customer Service Representative, TD Canada Trust
 

Currently employed at TD Canada Trust, TD CANADA TRUST

Previous: The Gap, NCO Financial System, America West Airlines, Westin Regina Hotel, Hilton Cancun Hotel, Marriott Casa Magna Hotel, Private clinic, New York Deli Bagel Food Restaurant

 

Previous: University Of Valle De México

 

    Summary

    Bachelor's in Tourism Management . Dec in Event planner. 7 years tourism operations 5 years of Banking operation Over 20 years of customer service experience (solving complaints , ensuring the customer satisfaction). Languages:English,French, Spanish,Portuguese.

Experiences

Customer Service Representative

At TD Canada Trust

From October 2007 to Present
* Complete financial transaction such as deposits, withdrawals, bill payments and or other account transactions for customer in accurate and efficient manner * Understand and meet the needs of customers by providing them with advice on appropriate products and services, and...
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Sales Representative

At The Gap

From November 2005 to October 2006
 

Collection Specialist

At NCO Financial System

From July 2003 to October 2005
 

customer service agent

At America West Airlines

From May 2002 to May 2003
* Helped customer coordinate their travel plans * Made reservations, issued tickets, assigned seats, preparing boarding passes, checked baggage, attended boarding gates and assisted boarded passengers. * Completed pre-flight documents regarding passenger * ...
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Agent Services

At Westin Regina Hotel

From June 2001 to September 2001
* Perform all telephone connections for internal and external clients * Supervised the lost and found department * Supervised the housekeeping request
 

Agent Services

At Hilton Cancun Hotel

From November 1998 to September 2000
* Maintained inventory of vacancies, reservations and room assignments * Checked guest arrivals and provided general information * Sightseeing information for guest regarding the hotel * Transportation for VIPS guest (rent of limousines, cars)
 

Cashier & Hostess

At Marriott Casa Magna Hotel

From December 1997 to November 1998
* At La Capilla Restaurant, Mikado Japanes and Lobby Bar * Supporting other positions, Kids Club and Front Desk
 

Manager Assistant & Clinic Nutriologist

At Private clinic

From June 1996 to June 1997
 

Manager

At New York Deli Bagel Food Restaurant

From December 1993 to January 1995
Other Experience
 

Skills

 
  • branch administration
  • Responsible for lost luggage
  • Tourism Management

Langues parlées

 
  • Spanish
  • Portuguese
  • French
  • English

Centres d'intérêt

 
  • yoga